Customer Care

How can we help?

Questions about your order, sizing, exchanges or a TOFY piece? Our team is here to help.

Best for quick questions about orders, sizing and exchanges.

Send us a detailed query and our team will get back to you.

View our exchange and return information before submitting a request.

Send us a message

Contact TOFY

Share the details below and our customer care team will assist you.

Name

Phone Optional

Order Number Optional

What can we help with?

Message

By submitting this form, you agree that TOFY may contact you regarding your request.

Response Time

Messages are typically answered within 24–48 working hours.

Customer care available Monday–Saturday

Order Support

Including your order number helps us resolve delivery, payment, return and exchange queries faster.

Quick Help

Need a faster answer?

Perfect for quick questions about sizing, orders and exchanges.

WhatsApp

Quick order and sizing assistance.

Email

Detailed questions and support requests.

Easy Exchanges

Support when the fit isn't quite right.